You Have Questions, We Have Answers.

Frequently Asked Questions

Answering Your Questions

Commonly Asked Questions


After 8 hours use of a fully charged battery, charge overnight.

No, they are not waterproof. We also highly discourage the “Ziploc method” – the radio frequencies cause the plastic to burn, which leads to disastrous results. Walkie water bags are specially made out of a different material – contact Rockbottom about renting some.

No, we issue different specific frequencies to every customer.

No, it will not.

Yes, but keep in mind that walkies must be specially tuned for use with a repeater. If you think you will need a repeater for your project, please alert us at the start of production. Otherwise, we will have to recollect AND retune all of your walkies, and you will incur a charge for this service.


Dial *228 on the phone, and select option 1 when prompted from the automated system options.

Dial *86 to call voicemail.

Please call our tech support or contact your Rockbottom representative to resolve this.


Follow this menu path: Settings> General> Reset > Reset All Contents and Settings

iPhones may take a few minutes to register to the nearest Verizon tower. You will know it is ready to activate when you see Verizon listed.

You may have too many apps running at the same time. Double click the Home button to open up the Multitask bar. When the apps you want to close scroll across the screen, swipe up to close them. This will give you a longer-lasting battery and faster performance.

When it comes to international roaming on your iPhone, please contact Rockbottom tech support.


You must enter the phone number in an international format:
+ [International Access Code][Country Code][Phone Number] and press OK (hold down the “0” key to see a (+) sign appear on display).

A clear sky and distance from tall buildings and structures will ensure the best signal possible. Rotate the antenna upwards into a 45-degree position.

The 4-digit pin is 1111.

Please call our tech support or contact your Rockbottom representative to resolve this issue.


The password is the WPA listed on the front and back of the MiFi.

The network will shop up listed in this format: “Verizon Mifi2200 _ _ _ _”.

Press and hold the reset button through the pinhole on the back of the MiFi until the green “Wi-Fi” light flashes off and then back on. If the problem persists, call our tech support or your Rockbottom representative.


The password is the WPA listed on the front and back of the MiFi.

The network will show up listed as “Verizon SCH-LC11”.


Install “VZ Access Manager” from the CD provided in the kit and run the software. If it does not auto-detect the USB, press the “Detect Device” button. Once detected, you may connect to the internet by pressing the green “Connect” button.

Use this matrix to find your best software match:


You can find the junxion listed as “Junxion _ _ _ _ _ _” on your computer’s network list. It is the same number labeled on the face of the junxion box.

Both the red and green lights should turn solid as soon as it is active and ready for use. If the lights do not stabilize and continue to blink, please call tech support for assistance.

Your computer memorizes Wi-Fi connections.

Yes, you can request a custom password before we send the junxion out to you, or we can change it remotely after you receive the device.

Wait until the red light on the back of the junxion starts blinking, then refresh your Wi-Fi network. The junxion should then show up. If not, contact our tech support.

Tech Support

Aren’t sure what that plug is for? Do you need a password changed? Give us a ring!

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2139 Pontius Ave,
Los Angeles, CA 90025

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Sales: (310) 315-2600, option 1

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